Customer Service Cases

With the increase in business volume and the access of mobile terminals, the IT systems of medical institutions face many challenges:

① High load During business peaks, the system has a large amount of concurrent transactions, and business systems (HIS/PACS/CIS, etc.) respond slowly. It is usually difficult to completely solve such problems, and usually the problem is treated only for the symptoms.

② IT systems and suppliers are numerous. When a problem is encountered, it is difficult for one manufacturer to completely solve it. It is necessary to coordinate with related hardware manufacturers, software providers, integrators, etc. to solve it together. The final result may be that there are disputes, inefficient problem handling and solving, and ultimately delays and impacts on production. In addition, when IT equipment is deployed, the characteristics of upper-level applications and data are usually not fully taken into account. The deployment of hosts, storage, networks, databases, application systems, etc. is independent. When production pressure is high, its problems will be exposed.

③ The basic platform operation and maintenance capabilities are weak. The basic platform involves core content such as hardware, host, and database. Medical institutions usually outsource this part of the operation and maintenance work to a third party, or it is undertaken by business software vendors. Regardless of which method, for the operation and maintenance engineers of the basic platform, their technology requires many years of multi-roles, and they must have both operation and maintenance knowledge and experience in host, storage, database, etc., and they must have rich business R&D capabilities to better undertake the operation and maintenance work of the basic platform. But in fact, such engineers usually need more than 10 years of first-line technical experience, so they are quite scarce.

In view of the characteristics of IT systems in the medical and health field, Kaite's solutions mainly focus on providing customers with safe, reliable, high-performance basic platforms, operation and maintenance platforms and services:

① Basic platform products:

The IT system of the medical industry needs to run 24/7 without downtime. Therefore, the basic platform provides a database operating environment with ultra-high performance and financial-grade stability for various key business systems in the industry in terms of performance and stability. By replacing the existing database platform with an all-in-one system, the database system can be improved in many aspects such as performance, data security, and system stability in a simple and efficient manner.

② Operation and maintenance platform and services:

For the existing IT systems of medical industry customers, through Kaite's operation and maintenance cloud platform and performance optimization platform, users can rely on existing operation and maintenance capabilities to achieve efficient management and operation and maintenance of the basic platform, thereby achieving comprehensive improvements in system performance, data security, system reliability and many other aspects.

Through Kaite's products and services, medical industry customers can obtain the following benefits:

• Immediately achieve 10 times performance improvement

• 0 data loss security guarantee

• Efficient and professional operation and maintenance capabilities

• Solve performance-related issues with ease

• Automatically perform monitoring, alarm, inspection, backup, recovery and other tasks

• Self-deployment database

• Self-service deployment of active-active disaster recovery environment

The transition from "operation and maintenance" to "operation" is premised on "operation and maintenance," that is, the security and stability of IT systems are fundamental. Against the backdrop of mobile internet, the IT assets of financial technology are showing an exponential growth trend, and the application delivery cycle has become shorter. Currently, the work of the financial technology department faces numerous challenges, specifically manifested as:

① Performance pressure

② Operation and maintenance pressure

③ Continuous optimization

④ Numerous IT system vendors

⑤ Lack of experienced system operation and maintenance personnel

KTuner Performance Diagnosis and Optimization Platform

Through a purely software-based approach, diagnose and analyze performance-related issues of database systems, and output performance analysis reports and optimization scripts, achieving a full-process closed-loop management of database performance diagnosis, analysis, and resolution. Performance issues in database systems are often overlooked by traditional "operations." With KTuner, IT managers can perform comprehensive diagnosis and optimization of database system performance in real-time, enabling immediate detection and resolution of performance issues, assisting IT in transitioning from "operations" to "operations management."

KSystem High-Performance Database Integrated Machine

KSystem is a highly integrated product that combines database, host, storage, and high-performance networking into one, ready to use out of the box. In terms of performance, it offers an average performance improvement of over 10 times compared to traditional small machines, and can achieve over 99.999% reliability. With KSystem, users can realize DBaaS service for database resources, facilitating agile delivery of business and greatly enhancing the performance experience of application systems.

1) A more robust IT infrastructure

The KSystem database hyper-converged all-in-one machine and the monitoring, alarm, backup and other functions in the KTuner operation and maintenance platform ensure the smooth and worry-free operation of the IT system.

2) Efficient business operation experience

KTuner performance optimization platform conducts real-time closed-loop management of the entire database system, instantly discovers and solves performance-related problems, and brings the application performance experience to an unprecedented level.

KSystem database hyper-converged all-in-one machine can realize DBaaS, treat the database as a resource, and is ready to use out of the box and ready to apply, helping businesses achieve agile delivery.

3) Transformation from cost center to profit center

Efficient IT management, superior business performance, and freeing operation and maintenance personnel from repetitive and tedious work. These changes have enabled IT operation and maintenance departments to focus more on business operations and achieve a leap from a traditional cost center to a profit center.

Educational system

It carries all the teaching-related businesses of the whole school, among which the performance of course selection is a common pain point. Students' course selection is very similar to the scene of shopping flash sales.

Tens of thousands of people perform the same type of business operations at the same time, accessing extremely concentrated hot data, which puts pressure on the database system.

An exponential increase compared to usual times.

One-card system

It is an extremely important IT system of the school. On the one hand, it involves the daily consumption of all teachers and students in the school, and on the other hand, it is closely related to the banking system.

How to ensure the security and stable production of the system, implement the security requirements, and ensure that everything is safe is a major issue.

Practical problems facing operations personnel.

IT system for smart campus

Involving dozens of subsystems, these systems are usually built in a decentralized manner, resulting in the lack of centralization of the backend database system.

The decentralized management increases the workload of operation and maintenance personnel and is not conducive to data sharing.

Aiming at the characteristics of the education industry, especially the college card and course selection systems,TaoData provides customers with solutions built with multiple products and related services, which are highly reliable, high-performance, easy to manage, and scalable. Through the KSystem database all-in-one machine, a high-performance database operating environment is built, and the original business system databases scattered on different hardware are uniformly deployed on the all-in-one machine, using cluster technology to ensure data reliability, service continuity, and efficient access; through KTuner, all new and old database environments, as well as related hardware resources, are unified into a database resource pool, and the target is managed automatically and meticulously, including automatic monitoring, alarms, software deployment, disaster recovery, and backup recovery. On the basis of achieving safety and reliability, it greatly reduces the difficulty of school information center teachers or engineers in managing the database operating environment, freeing up valuable human resources to invest in more important design, planning, and other work; at the same time, using the KCare intelligent monitoring platform, it can well monitor the jamming problems of related systems in sudden high-load scenarios such as course selection, quickly locate the root cause of the problem, help application manufacturers quickly and accurately solve the problem, and improve the business system usage experience.

Improved Efficiency

Financial-grade Reliability

Performance Improvements

Reduce Construction Costs

Compared with the original system, the performance is improved by 5 times on average

Database system reliability reaches 99%

Effectively release human resources and increase management efficiency by 3 times in the same scale environment

The cost of building a database platform has been reduced to half of the original cost.